Sentiment Analysis
Sentiment Analysis, also known as opinion mining, is a way to gather patient feedback by giving surveys.
The patient's reviews (either from social media or surveys) are then closely analyzed with a method called language processing. The attitude of a customer towards the organization can be revealed through his or her use of language, tone, and emotion. Ultimately, people can determine whether the person has a positive, negative, or neutral view on the organization.
Since the feedback submitted to hospitals is nearly impossible to all be looked through manually, advanced and modern technology is needed to effectively sort out the reviews. Sentiment Analysis is crucial in this situation. This technique makes the process of accumulating and assembling information substantially easier to the health care providers around the world.
The patient's reviews (either from social media or surveys) are then closely analyzed with a method called language processing. The attitude of a customer towards the organization can be revealed through his or her use of language, tone, and emotion. Ultimately, people can determine whether the person has a positive, negative, or neutral view on the organization.
Since the feedback submitted to hospitals is nearly impossible to all be looked through manually, advanced and modern technology is needed to effectively sort out the reviews. Sentiment Analysis is crucial in this situation. This technique makes the process of accumulating and assembling information substantially easier to the health care providers around the world.